Authenticity Guarantee

At www.born16.com, we ONLY stock authentic products. All our items are genuine and are sourced directly from the manufacturer or from their authorized distributors. Prior to shipping, we perform several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have any concerns regarding the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at info@born16.com and we shall be happy to address your concerns.

Returns Policy 

To uphold the highest standards of hygiene, we do not accept return or exchange on any of our cosmetic products. However, to ensure fair trade, we consider/accept returns under the following circumstances:

• You received a product in the damaged/defective state
• You received an expired product
• You received a wrong product

Under the above mentioned circumstances, Kushmanda Cosmetics Private Limited offers its customers an ’Easy Return Policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all the products in your order.

• Step 1: Contact our Customer Support Team via email (info@born16.com) within 7 business days of receiving the order. You can also visit your order page to initiate returns.
• Step 2: Provide us with your order ID and your request to return/replace your order. Kindly email an image & video of the product and the invoice for our reference.
• Step 3: We will pick the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

 

Special Instructions for Reverse Pickup: The reverse pickup will be assigned within 24-48 hours of receiving the request and the product will be picked in another 4-5 working days.
After the product is picked along with the packaging box, we will initiate a replacement after carefully examining it.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement is not available, we will ship it once the product is available or alternatively you can order another product of the same price.

In case you received a free product with the order, the free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once.

A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse.
• Product is returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
• Serial number is tampered.
• Defective products that are not covered under Seller/Manufacturer’s warranty.
• Product is used or altered.
• If a request is initiated after 7 business days of order delivery.

Cancellation Policy

An order can be canceled only if it has not been shipped yet. You will have to send us an email on info@born16.com  with reasons for the cancellation or call us on 18002120016 (Mon - Sat: 10 am to 6 PM), and we will help you in canceling the order.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order. You will be notified of the same by email.

In such cases, the order will be canceled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

In case of cancellation, once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

Note: Any single product in the kit/set cannot be replaced or returned.